These Terms of Service (“Terms”) are a binding agreement between you and Aethos Solutions LLC, the developer and operator of the Canvas UGC Marketplace (“Canvas UGC Marketplace”, “we”, “us” or “our”), governing your access to and use of the website at canvasugcmp.com, the Canvas UGC Marketplace, and every related service, page, email and feature we provide (together, the “Service”).
Read This First
By creating an account, ticking the acceptance box, or accessing or using the Service, you agree to these Terms, our Privacy Policy, our Cookie Notice and, if you register as a creator, the Creator Agreement, each of which is incorporated by reference. If you accept on behalf of a company, you confirm you have authority to bind it. You must be at least 18 years old. If you do not agree, do not use the Service.
Important: Section 16 contains an agreement to resolve disputes through binding individual arbitration instead of in court, a waiver of jury trial, and a waiver of class actions. You may opt out within 30 days as described there.
4.Brand Terms: Wallets, Campaigns, Agreements and Funds
4.1Prepaid Wallet. You fund your Wallet in advance in US dollars using Stripe Checkout, between US $10 and US $20,000 per payment, or by a credit we record. Stripe processes your payment and holds the funds; the Wallet is the Service’s record of the prepaid credit available to you. Each card payment carries a card processing fee equal to Stripe’s standard card fee (2.9% plus $0.30 of the amount charged), shown as its own line before you pay; your Wallet is credited the amount you chose, not the fee. Wallet balances earn no interest, are not a deposit account, and cannot be transferred to another user.
4.2Campaigns, Places and Locked Funds. Each Campaign says how many Creators it is for. When you publish it, the Guaranteed Pay, the most the Performance Pay could cost, and the Platform Fee on both are locked from your Wallet for every Creator place, and a Campaign you cannot fund in full is not published. An Offer takes a place and is refused once the places are filled or the free Campaign Funds do not cover it. When a Creator accepts, that Creator’s share is reserved for the Agreement in the same step, so an Agreement can never be unfunded. You may add places at any time and remove places nobody has accepted or been offered.
4.3Returning Money. You may return to your Wallet any Campaign Funds that no Agreement, open Offer or open place needs, or everything not reserved by closing the Campaign. Money a closed Campaign no longer needs is returned to your Wallet automatically. You may ask for unspent Wallet money back; the Wallet is debited when you ask, and we return it to the cards it was paid from, or decline with a reason and credit it back. The card processing fee paid with a deposit is not refunded, and a refund or lost card dispute never takes back more than the deposit it credited. Amounts paid or owed to Creators, Platform Fees already charged and accepted Reuse Requests are not refundable. Credits we granted without payment are not refundable in cash. If we suspect fraud or a chargeback is filed, we may withhold a refund until the matter is resolved.
4.4Platform Fee. Every time a Creator is paid under an Agreement (for a Video, Performance Pay or a Reuse Request) the Campaign Funds are debited the amount paid to the Creator plus the Platform Fee on it. The Platform Fee is shown before you publish and does not change for the life of the Campaign. Each Offer shows the Creator’s price, your Platform Fee and your total before you send it.
4.5Your Brief, Your Offers and Your Review. You are responsible for the content of your Campaign and Offers, including every claim about your product. They must be lawful, truthful and substantiated, must not ask Creators to hide that they are paid, and must not ask Creators to breach a Social Platform’s rules. Once a Creator accepts an Offer, its terms are fixed; different terms need a new Offer on a new Campaign. You must decide each submitted Video within the review time in the Agreement (never less than 48 hours or more than 7 days): approve it, ask for changes (at most 2 times per Video), or reject it with a reason. If you do not decide in time, the Video is approved and paid automatically. You must review in good faith and may not reject compliant work to avoid paying for it. A Creator may dispute a rejection, and a person at Canvas UGC Marketplace decides every dispute; disputes are never decided automatically.
4.6Performance Pay and View Goals. You may add Performance Pay to a Campaign for posted Videos: a fixed bonus per Post that reaches a view target you set, or an amount you set for every 1,000 views up to a maximum per Post you set, counted on a day you choose (7, 14 or 30 days after posting). You may set different figures for each platform; each Post is judged only on its own platform’s count against that platform’s figures, and a Video posted on several platforms earns what each of its Posts earns. You may also set a maximum across the whole Agreement, in which case only that maximum is locked and Videos are paid in the order they are counted until it is used. The most it could cost is locked and reserved like Guaranteed Pay. Performance Pay is settled from our Readings of the Social Platform’s own count, as described in Section 6.7; any part not earned returns to your Campaign Funds. A payment that trips a safeguard in Section 6.8 is held for a person to decide. You may also set View Goals per Post and in total across all of a platform’s Posts, which tell you and the Creator when they are reached and move no money. Guaranteed Pay never depends on views.
4.7Reuse Requests. Unless the Agreement passes ownership or an exclusive license to you (Section 7.1a), publishing a Post gives you no right to reuse the Video. After a Video is approved you may ask to reuse it on the reuse terms in the Agreement (the price, allowed uses, duration and region). The price plus Platform Fee is reserved when you ask. If the Creator accepts within 7 days, the payment is made and your permission starts; if the Creator declines or does not answer, the money returns to your Campaign Funds. The permission you receive is described in Section 7.2 and grants no other right.
4.8Cancelling, Closing and Deleting. An Agreement is cancelled only by both parties. Either party may ask to cancel, with a reason. The other party has 48 hours to accept, or to decline with a reason; a request that is neither accepted nor declined in that time cancels the Agreement, and a request that is declined leaves it running. The party who asked may withdraw the request before it is answered. Under new cancellation requests, a Creator’s request withdraws their unapproved Videos without payment; a Brand’s request rejects unapproved Videos with its reason and the normal dispute window. Declining or withdrawing the cancellation request does not undo those Video decisions. Review and automatic payment for those Videos do not continue during cancellation. Approved Videos stay paid, an open dispute or rejection dispute window is preserved, and Performance Pay for approved Videos is still settled. Unused reservations return to your Campaign Funds when cancellation is settled. You must not publish, share, edit, reuse or run ads with any cancelled or rejected, unpaid Video, including copies already downloaded. No license or ownership transfers for that Video. Older cancellation requests keep the settlement rule recorded when they were sent; a new request is needed to use the new rule. You may close a Campaign once its work is complete, meaning every Agreement on it has ended and at least one was completed; closing ends open Offers and applications and returns unreserved money. A Campaign whose places are all filled stops taking applications and is no longer listed to Creators. You may delete a Campaign that has no running Agreement. Closing and deleting are refused while a Video waits for your decision or a rejection is in dispute. Records of what happened on a Campaign are kept.
4.9Missed Posting Days. If a Video is not delivered by its agreed day, both sides are told and the day stays open so the Creator can still deliver. After 3 days you may close that day and take back the money reserved for it.
4.9aDelivery. The Agreement says what each Video delivers. For videos-only work it is the file. For posted work it is the Post, or one Post on each platform the Agreement names when you asked for every platform, and also the original file when you asked for it. Receiving a file does not give you any right to use it beyond what the Agreement allows; reuse needs an accepted Reuse Request (Section 4.7) unless the Agreement passed you ownership or an exclusive license (Section 7.1a).
4.9cDrafts and Captions. If the Agreement asks for drafts, the Creator uploads each Video for you to approve before posting it. You have the Agreement’s review time to approve a draft or ask for changes, within the same number of rounds as a delivered Video; a draft you do not decide on in time is approved. Approving a draft moves no money; the posted Video is delivered and reviewed as usual. If the Agreement lists hashtags, accounts to tag or a paid-partnership disclosure, we check each Post’s caption as the Social Platform reports it when it is submitted. A Creator may submit a Post with something missing, and you are shown exactly what is missing before you decide.
4.9dHow Long Files Are Kept. Video files and drafts uploaded to the Service may be up to 4 GB. Each is kept for 90 days after its Video or draft is decided and then deleted, so download any file you need before then. An upload never submitted is deleted after 2 days. The record of what was delivered and decided is kept; only the file is deleted.
4.9bOffering Again and Retainers. You may offer the same terms again for a new period at any time. If the Agreement renews each period, then about a week before each period’s last posting day we offer the next period on the same terms, funded from your Wallet; the Creator accepts each period. If your Wallet cannot fund it before the next period would start, or the Creator declines or does not answer, the retainer ends. Either party may stop renewal at any time; the current period always finishes as agreed. Each period is its own Agreement and never changes the one before.
4.10Direct Bookings. A Direct Booking is funded before the Creator sees it and becomes an Agreement only if the Creator accepts. If the Creator declines, counters or does not answer within 7 days, nothing is agreed and the money returns to your Wallet. A counter-offer is a suggestion and moves no money.
4.10aProposals. On any application or Offer a Creator may propose different terms: the total pay, who owns the Videos, and a reuse price. A proposal is not an Agreement and moves no money. You may send a new Offer on those terms, or any others, and nothing is agreed until the Creator accepts an Offer. Pay, ownership and reuse are therefore always settled by both parties.
4.11You Are the Hiring Party. When a Creator accepts your Offer, you engage that Creator and the Creator’s services are performed for you. As between you and us, you are the hiring party for every purpose, including the California Freelance Worker Protection Act and any similar law, and the Creator Agreement together with your Agreement’s recorded terms is the written contract for that engagement. We are not a party to the engagement except to provide the platform and to instruct Stripe to pay the Creator from your Campaign Funds.
4.12Chargebacks. Filing a chargeback for a payment you authorised, or after funds have been committed to Creators, is a breach of these Terms. We may suspend your account, recover the disputed amount and our costs, and report the matter to Stripe.
6.Payments, Stripe and Taxes
6.1Stripe. Stripe, Inc. is the payment processor for the Service. Brand payments are collected by Stripe through Stripe Checkout, funds are held by Stripe, and Creator Payouts are made by Stripe through Stripe Connect on our instruction under the Agreement. We never see or store card numbers or bank details, never take possession of user funds outside Stripe, and do not ourselves perform any payment service. By paying or being paid through the Service you also agree to the Stripe Services Agreement and, for Creators, the Stripe Connected Account Agreement, each available at stripe.com/legal. Stripe may require identity verification before enabling payouts, and we cannot pay a Creator whose Stripe account is not enabled.
6.2Where Stripe Connect Is Unavailable. We pay Creators through Stripe Connect only. Where Stripe Connect is not available in a Creator’s country, we cannot pay that Creator and say so before any work is agreed. Earnings already recorded remain owed and are paid once a supported method exists.
6.3Batching and Minimums. Amounts owed to a Creator are grouped every Friday into one batch per Creator, released once they reach US $25 or once the oldest has waited 28 days, whichever comes first. A batch that cannot be sent because the Creator’s Stripe account is not ready is sent as soon as it is, and tried again every Friday. Timing depends on Stripe and on the Creator’s onboarding status. A transfer to a Creator’s Stripe account is not the same as money arriving in their bank; Stripe controls that step.
6.4Errors and Clawback. If we credit or pay an amount in error, or an amount was earned through artificially inflated views, falsified evidence or another breach, we may reverse it, set it off against future Payouts, or require repayment, and we may recover it through Stripe where the Stripe terms permit.
6.5Taxes. Each party is responsible for its own taxes. Brands are responsible for any sales, use or withholding taxes on their payments. Creators are responsible for reporting and paying tax on their earnings; Stripe collects tax information and issues tax forms where required by law. Amounts shown on the Service are exclusive of taxes unless stated otherwise.
6.6Currency and Records. All amounts are in US dollars and computed in whole cents, rounded down. The ledger kept by the Service is the record of every Wallet, Campaign Fund and Payout movement, and, absent manifest error, is conclusive.
6.7Readings and Performance Pay. We read each delivered Post’s counts directly from the Social Platform, with the Creator’s permission, several times in its first two days and then daily for at least 30 days, and always on a Performance Pay or View Goal day. Every Reading is kept with the Agreement and both sides see the same figures. Each Post is measured on its own platform; views are never added across platforms. Performance Pay is settled on its counting day, Post by Post. A bonus is paid for a Post if any of its Readings up to then reached its target. Pay per 1,000 views is paid on the views in the Post’s Reading taken on the counting day, in whole cents rounded down, up to its maximum. A Video’s Performance Pay is what its Posts earned, within any maximum across the Agreement. If no Reading can be taken on the counting day because the post or the connection is unavailable, we wait up to 7 days; after that, pay per 1,000 views settles on the latest Reading we have, and a bonus whose target no Reading reached is not paid. The Social Platform’s count governs, and the Readings are the record of it.
6.8Safeguards on Performance Pay. We hold a Performance Pay payment for a person to check, and tell both sides why, if the Post: gets at least 10 times the Creator’s usual views on that platform and at least 10,000 views; has likes and comments under 0.2% of its views once it has 5,000 views; gains at least 50% of its final views, and at least 5,000 views, between two Readings after its first two days; or was taken down before its views were counted. The money stays reserved while it is held. A person at Canvas UGC Marketplace pays it or declines it, with reasons sent to both sides. A safeguard never refuses a payment on its own, and Guaranteed Pay is never held this way.
7.Content and Intellectual Property
7.1Creators Own Their Content. Unless an Agreement says otherwise under Section 7.1a, Creators retain copyright and every other right in the videos they make. Publishing a Post for a Campaign gives the Brand the benefit of that Post’s organic performance on the Social Platform, and delivering an uploaded file gives the Brand the use described in the Agreement, and nothing more. A Brand obtains no right to re-upload, edit, run as an advertisement or otherwise reuse a Creator’s video unless a Reuse Request for that video has been accepted and paid.
7.1aOwnership Agreed in an Agreement. An Agreement may instead provide, as both parties accepted it, that (a) the Brand receives an exclusive license to each Video for the uses, period and region stated, during which the Creator keeps ownership but grants no one else a license to that Video; or (b) the Creator assigns the copyright in each Video to the Brand. Either passes only for a Video that is approved and paid, at the moment its pay moves, and covers only new Videos made for that Agreement, never the Creator’s earlier work, accounts or likeness beyond that Video. We record what passed and when. Where the Creator keeps ownership, Section 7.2 applies.
7.2Reuse Permission. When a Reuse Request is accepted and paid, the Creator grants the Brand a non-exclusive permission to use that one video for the Brand’s own marketing, limited to the allowed uses (organic, paid advertising or both), the duration and the region in the Agreement, starting when the payment is made. The Creator keeps ownership. The permission prohibits resale, sublicensing and transfer, and covers no other video and none of the Creator’s earlier work. The terms and the time of acceptance are recorded.
7.3License to Us. You grant us a non-exclusive, worldwide, royalty-free license to host, store, display, reproduce and transmit the content you submit to the Service (including uploaded videos, Post links, Readings and the statistics of connected accounts) solely to operate, secure, verify and improve the Service, to show it to the Brand or Creator on the other side of your Campaign or Agreement, and to comply with law. We may use aggregated, de-identified performance statistics for any purpose.
7.4Your Warranties About Content. You represent that you own or have all rights, licenses, consents and permissions needed for any content you submit or publish through the Service, including music, footage, images, trademarks, and the likeness of any person appearing in it; that it does not infringe or misappropriate any third party’s rights; and that it complies with law, these Terms and the Social Platforms’ rules.
7.5Our Intellectual Property. The Service, its software, design, text, data, trademarks and the “Canvas UGC Marketplace” name are owned by us or our licensors and protected by intellectual property laws. Subject to these Terms we grant you a limited, revocable, non-exclusive, non-transferable license to use the Service for its intended purpose. You may not copy, modify, create derivative works from, reverse engineer, scrape, frame or resell the Service, or use it to build a competing product. All rights not expressly granted are reserved.
7.6Feedback. If you send us suggestions or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it for any purpose without attribution or compensation.
7.7Copyright Complaints. If you believe content on the Service infringes your copyright, send a notice to support@canvasugcmp.com containing the information required by 17 U.S.C. § 512(c)(3): identification of the work, the location of the material, your contact details, a statement of good-faith belief, a statement under penalty of perjury that you are authorised to act, and your signature. We will remove or disable access to material we determine to be infringing and may terminate repeat infringers.
16.Dispute Resolution and Arbitration
Please read this section carefully. It affects your legal rights, including your right to sue in court and your right to a jury trial.
16.1Agreement to Arbitrate. You and we agree to resolve any dispute, claim or controversy arising out of or relating to these Terms, the Creator Agreement, the Privacy Policy or the Service (together, “Disputes”) through binding individual arbitration, not in court, except that: (i) either party may bring an individual claim in small claims court if it qualifies; and (ii) either party may seek injunctive or other equitable relief in court to protect its intellectual property or to stop unauthorised use of the Service. This agreement applies to Disputes that arose before you accepted these Terms.
16.2Informal Resolution First. Before starting arbitration, the party raising the Dispute must send the other a written notice describing the Dispute and the relief sought (an “Informal Notice”). Ours goes to support@canvasugcmp.com or 3680 Wilshire Blvd, Ste P04-1212, Los Angeles, CA 90010, United States; yours goes to the email address on your account. Within 45 days of the Informal Notice the parties will confer in good faith by phone or video. If the Dispute is not resolved within 60 days of the Informal Notice, either party may start arbitration. Completing this step is a condition precedent to arbitration, and any limitation period is tolled while it runs.
16.3Rules and Forum. Arbitration will be administered by JAMS under its Streamlined Arbitration Rules for claims under US $250,000 (excluding fees and interest) and its Comprehensive Arbitration Rules otherwise, as modified by these Terms. The Federal Arbitration Act governs this section. Unless the parties agree otherwise, hearings take place in the county where you live, or by video. Arbitration filings and awards are confidential. The demand must include your contact details and account email, a description of the claim and facts, the relief sought with a good-faith estimate of damages, and confirmation that Section 16.2 was completed.
16.4Fees. JAMS fees are allocated under the JAMS rules and JAMS’s Consumer Arbitration Minimum Standards where they apply. Each party bears its own attorneys’ fees unless the arbitrator finds a claim was frivolous or brought for an improper purpose, or applicable law provides otherwise.
16.5Authority of the Arbitrator. The arbitrator decides all Disputes, including the scope and enforceability of this arbitration agreement, except that a court decides: (i) challenges to the class-action waiver in Section 16.7; (ii) disputes about payment of arbitration fees; (iii) whether a condition precedent has been satisfied; and (iv) which version of these Terms applies. The arbitrator may award any relief a court could, but only to the individual party and only to the extent needed for that party’s individual claim. The award is final and binding, and judgment may be entered on it in any court with jurisdiction.
16.6Jury Trial Waiver. By agreeing to arbitrate, you and we each waive the right to a trial by judge or jury for all Disputes covered by this section.
16.7Class Action Waiver. All Disputes must be brought in a party’s individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, private-attorney-general or representative proceeding. The arbitrator may not consolidate claims of more than one person or award relief to anyone other than the individual claimant. If a court finds this waiver unenforceable as to a particular claim, that claim will be litigated in the courts specified in Section 18.2, and all other claims remain in arbitration.
16.8Batch Arbitration. If 25 or more substantially similar demands are filed against us within 90 days by the same or coordinated counsel, JAMS will administer them in batches of up to 100, with one arbitrator and one set of administrative fees per batch. Any statute of limitations is tolled from the first filing until each batch is resolved.
16.9Opt-Out. You may opt out of this arbitration agreement and the class-action waiver by emailing support@canvasugcmp.com or writing to 3680 Wilshire Blvd, Ste P04-1212, Los Angeles, CA 90010, United States within 30 days of first accepting these Terms, or within 30 days of notice of a material change to this section. Your notice must include your full legal name, the email address on your account, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other part of these Terms and does not affect any earlier arbitration agreement.
16.10Changes and Severability. If we change this Section 16 after you accept these Terms, you may reject the change by opting out under Section 16.9 within 30 days of notice; otherwise the prior version continues to govern Disputes that arose before the change. If any part of this section is held invalid, it will be modified to the minimum extent necessary to be enforceable, and the remainder stays in effect.
18.General Terms
18.1Changes to These Terms. We may update these Terms. If a change is material we will notify you by email to the address on your account or by a prominent notice on the Service at least 14 days before it takes effect, except that changes required by law or to address a security issue may take effect immediately. Your continued use after the effective date is acceptance. If you do not agree, stop using the Service and close your account. Changes do not apply to Disputes that arose before the change unless you accept them, and never change the terms of an Agreement already accepted.
18.1aEarlier Campaigns. Campaigns run under the Service’s earlier process (concept approval, creator view reports and tiered pay per view) remain governed by the version of these Terms and the Creator Agreement in force when the Creator was contracted to them.
18.2Governing Law and Venue. These Terms and any Dispute are governed by the laws of the State of California and applicable United States federal law, without regard to conflict-of-law rules. For any matter not subject to arbitration, you and we consent to the exclusive jurisdiction and venue of the state and federal courts located in Los Angeles County, California, except that either party may seek equitable relief to protect intellectual property in any court of competent jurisdiction, and either party may bring an individual claim in small claims court.
18.3Export and Sanctions. You represent that you are not located in, and are not a national or resident of, a country or territory subject to comprehensive United States sanctions, and that you are not on any United States government restricted-party list. You will not use the Service in breach of export-control or sanctions laws.
18.4Electronic Communications. You consent to receive notices and communications from us electronically, by email to the address on your account or by posting on the Service, and agree that they satisfy any legal requirement that a communication be in writing.
18.5Accessibility. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. If you have difficulty using the Service, contact us at support@canvasugcmp.com and we will make reasonable efforts to help.
18.6Force Majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, including acts of Social Platforms or payment providers, internet or hosting failures, labour disputes, governmental action, pandemics or natural disasters.
18.7Entire Agreement; Severability; Waiver. These Terms, the Creator Agreement, the Privacy Policy and the Cookie Notice are the entire agreement between you and us about the Service and supersede all prior agreements. If any provision is held invalid, it will be modified to the minimum extent necessary and the rest remains in effect. Our failure to enforce a provision is not a waiver. “Including” means “including without limitation”. Headings are for convenience only.
18.8Assignment. You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction, including to an affiliate or a successor in a merger, acquisition or sale of assets, and will honour your Wallet, Campaign Funds, Agreements and amounts owed to you in doing so.
18.9No Third-Party Beneficiaries. Except for the indemnified and released parties in Section 15, there are no third-party beneficiaries of these Terms.
18.10Copyright and Trademarks. © 2026 Aethos Solutions LLC. All rights reserved. “Canvas UGC Marketplace” and our logos are our trademarks. Other names and marks belong to their owners.